FAQs

WHO IS MEESHUM?

WHAT IS THE AVERAGE PROCESSING/HANDLING & SHIPPING TIME FOR AN ORDER?

All standard orders are processed & delivered within 8-15 working days and all express orders are processed & delivered in 3-8 working days. When we say processed, we are cut, stitch, finish and pack the order. Shipping time is an additional 3-4 working days which is included in the above mentioned period.

ARE THE ITEMS MADE TO ORDER?

Not all but most items are made to order. This facilitates us to customize lengths, sleeve length and special modification requests made by customers. This also helps us maintain zero inventory costs that we pass on to customers.

DO YOU SHIP WORLDWIDE?

We are based in India but we ship worldwide. Our standard shipping is free worldwide above $150 purchase.

WHERE IS MY ORDER PROCESSED AND SHIPPED FROM?

All orders are processed & shipped from our India factory.

DO YOU WHOLESALE?

Yes, we offer exclusive discounts on wholesale buying. To apply please contact our sales executive on WhatsApp no. +91 98330 11395 or email us at [email protected].

DO YOU HAVE STORE LOCATIONS?

Yes, we have a store in Mumbai, Please click here to view our store location, We are also selling online and offer worldwide shipping.

WHAT SIZE & LENGTH SHOULD I ORDER?

We carry International sizes from XS to 7XL. Our size chart explains to you how to choose your correct size & length. Please click here to view our size chart.

CAN I FULLY CUSTOMIZE MY OUTFIT?

Yes, we do offer size customization. Please contact our sales executive (on WhatsApp no. +91 98330 11395 & through email at [email protected] ) to discuss your customization requirement before placing your order.

ARE YOUR GARMENTS SEE THROUGH?

We use heavy & good quality fabrics which are not see through, however with light colours it is always advisable to wear a layer inside. As light colours no matter how heavy they are tends to reflect dark inners.

HOW CAN I PROCESS A RETURN/EXCHANGE?

Please click here to request a return or exchange.

WHICH ITEMS ARE RETURNABLE AND EXCHANGEABLE?

All standard items are returnable or exchangeable.
Items under the Sale/ Clearance tab are final sale.
Fully customized items are final sale.
For more information please click here to read our return & exchange policy.

I SEE A CHARGE ON MY CREDIT CARD, BUT HAVE NOT RECEIVED MY TRACKING NUMBER?

As soon as the order is successfully placed, you receive an order confirmation email your order is put in process which takes 2-4 working days in handling & upon completion we dispatch the order & share tracking details with you on email.

WHICH COURIER SERVICES DO YOU USE YOUR SHIP WITH?

We use the express delivery services of DHL, FedEx, Aramex & UPS for Abroad.

DO I HAVE TO PAY CUSTOMS DUTIES SINCE MY SHIPPING ADDRESS IS OUTSIDE INDIA?

USA orders do not have to pay any duties. Internationally, it depends on your country’s custom policy, you may be assessed a duty by your border customs.

DO YOU SELL ON AMAZON AND EBAY?

No, we are not power sellers on AMAZON or eBay

I DON'T FEEL SAFE USING MY CREDIT CARD ONLINE?

Our website is safe & secure as we use renowned Payment Gateways like PayPal, Razorpay & CC Avenue to process the payment. Your credit card information is encrypted and not available to us.

How do I determine the right size?

You can refer to our size chart available to find the best fit for you. If you need further assistance, feel free to contact our customer service team at +91 98330 11395.

Is COD available?

Yess! We do provide COD Pan India.

How do I care for my Abayas?

Generally, we recommend shampoo washing by hands in lukewarm water. Do not wriggle or tumble dry. Use steam iron or iron on low heat.

Can I track my order?

Yes, once your order has been shipped you will receive a tracking number via text to monitor the status of your delivery.

How can we collaborate or get featured on your page?

To get featured you can tag use or use #meeshum on your post or stories. To collaborate, you can DM us your pictures, our team will get back regarding any collaboration opportunities.

HOW CAN I CONTACT MEESHUM?

You can reach us by:
Email : [email protected]
WhatsApp: +91 98330 11395
Call: +91 98330 11395